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About Joy

Joy Gendusa
is the founder and CEO of PostcardMania, a marketing juggernaut that specializes in direct mail, email and website development. When she isn't orchestrating small business domination or flying around the country to share her marketing expertise, she can be found enjoying sunny Clearwater, FL with her husband and two sons.


Why Repetition Is VITAL

Over thirteen years of helping small business owners get more customers with postcards, I have found that, in general, the hardest thing to convince you of is the necessity of repetitive mailings.

I understand why: money is tight, you’re not sure what to expect, you think we’re trying to upsell you, etc. I get it, but hear me out on this…

In this short video I’ll explain:

  • Why repetitive mailings are IMPERITIVE to your mailing success
  • Why a single blast mailing won’t return ideal results
  • How repetitive mailings increase your response

Click Play to watch!


For more business and marketing advice on how to get more customers, call one of my marketing consultants today: 1-866-448-0471!



Posted in All Posts, Direct Mail Marketing | Tagged , 1 Comment

Major Website Fail: “Click Here”!

I want to give you a quick change that you can make on your website which will help you increase your rankings on search engines, and generate more leads and sales from your website.

I see it everyday – small business websites that have great content and information and they are smart enough to end the webpage with a Call to Action, telling me to “click here” for something. These websites are missing an important bit of information about search engine rankings and getting the visitors on your site to do what you want them to do.

Let’s start with the search engine issue. One of the ways that the search engines know what is on your website is through the links that you have from page to page. If you have a link that says “denture replacement”, then Google knows that your website contains information about denture replacements. However, if you link to that same page by saying Click here to learn about denture replacements” then you aren’t telling Google anything about the link to that page. A simple change that will help your search engine rankings is to go through your site and everywhere that you say Click here change that link to describe the content of the page you are linking to, for example “Learn more about denture replacement

Now, lets talk about the visitors on your site. You spent all that money to get them to your website, they are reading down the page and are interested in your services. You tell them you have more information for them and ask them to Click Here!”. Even though at some point on that page you may have told them why they are to listen to you and click there, they may have scanned past it and don’t know what will happen when they click there. The easy solution is to change any buttons or links with the text Click Here to describe what will happen when they do so. For example Get free denture replacement report or even just Get free report if you have limited space on a button.

Try it – I think you’ll find it improves the number of people who actually take action where you want them to. Go through your site and have your website development company make these quick edits to any instances of this on your site.

 



Posted in All Posts, Online Marketing | Tagged , ,

Website Fail – You Want Me to do WHAT?

Picture this: You receive a postcard about a local hair salon that is offering a new conditioning treatment (sorry guys you may not be able to relate to this one). You’re interested so you log onto their website and start looking at photos of the salon, reading about the stylists and the new conditioning treatment. You read a full page about this new treatment and you are really interested in trying it! You get to the bottom of the page and you are sold! You WANT this conditioning treatment! But the website page is missing a simple ingredient and they lose you as a customer. What is this missing ingredient?

Most small business websites fail to end each page of their website with a simple call to action (CTA). I read your website page and I am interested, now what do you want me to do? Tell me!!!

If you hired a website copywriter to create your content for you, then I hope this isn’t missing from your site. But if you did the copy yourself you may need to go back and take a second look. Here are some simple calls to action that you can add throughout your site:

  • Call today for an appointment! 888-555-1234
  • Visit our location today at 123 Main Street!
  • Download this free report now

Take a look at your website and make this quick change – you will be glad you did!

 



Posted in All Posts, Online Marketing | Tagged , ,

Save the Local Businesses!

In Clearwater, where I live, there was this great little coffee shop. The owners were locals – really in tune with the patrons. The atmosphere was welcoming. It had all the intangibles that local, non-chain businesses have, and I loved it…

That is, until they closed up shop earlier this year.

It really bummed me out, but unfortunately it wasn’t a feeling I was unfamiliar with.

Don’t you hate seeing local businesses you love close up because they just can’t make ends meet?

I do.

The thing is – it is usually just a matter of marketing. Either they don’t market (and as a result, nobody knows they exist), or they market badly (and get poor results).

As the CEO of a marketing company, I can’t very well sit back and let this happen. And as a savvy business owner (you’re reading this aren’t you?), I bet you agree.

So, here’s what we’re going to do. For my part, I had my team create a PDF report that explains 8 FREE ways to market a local business. Not only that, but it also gives them instructions on how to make it happen.

What I’m asking you to do is get it into the hands of as many local business owners as possible. There’s no reason for them to struggle when there are 8 FREE ways to get new customers! There are two ways to share it – you can either print off the PDF and hand it to the business owner, or you can share this article link via email, Facebook or Twitter by using the green “share this” button at the bottom of the article here.

After all, this is a New Year – a fresh start. Let’s give something that keeps giving: marketing knowledge!

Really, the only reason not to hand this report out to every local business you love is the potential hassle of printing it out – and let’s face it, it’s not that big of a hassle.

So, in the spirit of new beginnings, throw a lifeline to the great local businesses that serve your community.

Read the “8 FREE Ways to Grow Your Local Business” here!

Let’s “Save the Local Businesses!”

As always, you can reach our marketing consultants at 800-628-1804.

Like this idea? Have more tips you’d like to share? Email me at Joy.Gendusa@PostcardMania.com or leave a comment below!

 



Posted in All Posts, Business Tips, Marketing Tips | Tagged , 2 Comments

Mailing 101: Service Standards

It is crucially important to understand when your mail piece will reach homes or businesses, so you can prepare. The USPS has a set of “service standards” for delivering mail, which basically just state how long it should take them to deliver the different classes of mail.

As you probably know, USPS has the following classes of mail, and they all have service standards:

  • Priority Mail
  • First Class Mail
  • Periodicals
  • Packages
  • Standard Mail

Naturally, the service standard also depends on how far the mail is traveling.  Mail that is being mailed to destinations within that city will be delivered faster than if it is being sent across the country.

The service standards are updated every quarter, so to find out the most recent standard for a particular class of mail:

Once you’ve done that, you will be able to see the service standards — how many days for delivery — for each class of mail.

Important Note:

There are no guarantees with service standards.  If your mail does not meet these standards, you will not get your money back.  They will not even say sorry.  Use them as a guideline but keep a close eye on your mail to see how it performs.  Tracking your mail is the best way to see how it goes in the real world and the surest method for predicting what will happen in the future.

Happy Mailing,

Melissa

 



Posted in All Posts, Direct Mail Marketing, Mailing Melissa | Tagged , , ,

Why Instant Follow-Up is CRUCIAL

My VP of Sales has a dog and a couple of kids. As a result, he has his carpets cleaned every quarter.

He always uses the same company, so rather than try to set the schedule himself, he requested that they remind him every quarter to get his carpets cleaned.

But they never call.

As a businessperson, hopefully you see this for what it is — a missed opportunity.

This company basically had a large quarterly sale on their hands and failed to provide competent service. So, now someone else will get to make those quick reminder calls and cash in every quarter.

In business, it is absolutely crucial to respond — quickly — to your customers and prospects.

I know. It should be a no-brainer, but it isn’t.

It seems like there is a bad case of slow-follow-up-itis going around the business community these days. It’s getting harder and harder to find a company that responds to their customers in not only a reasonable timeframe, but rapidly.

Do not fall into that trap!

Consumers expect things NOW, and if you don’t deliver, they’ll find someone who does.

The thing is, it is really easy to do this: when someone inquires, be disciplined in your follow-up!

Make it a rule in your business. You can even put a time limit on it. If someone leaves a message, they must get a call back within two hours. If someone emails you, they must get a response that same day.

Of course, those are just examples. If you can respond faster, do it! The faster the better. Check out this data that shows how quick response times create more sales…

(image from leadresponsemanagement.org)

For help with your marketing and follow-up, call my marketing consultants at 800-628-1804.

Have you experienced the effect of quick follow-up in your business? Tell me the story: Joy.Gendusa@PostcardMania.com or leave a comment below!

 



Posted in All Posts, Business Tips, Marketing Tips | Tagged , , , 4 Comments

What is a 3-D PR Campaign?

How the Different Elements of Your PR Campaign Work Together

With all the movies coming out in 3-D these days, I started thinking about how a good PR campaign also has its own 3-D elements.  Well, really, there are four types of media outlets today – TV, radio, print (offline and online) and social media – so you really need a 4-D strategy (a point I am sure I will be arguing online at some point with a smart-aleck physicist who takes issue with my science).

In PR, unlike movies, 4-D is the only way to go. I mention this because people frequently ask me which of the four media outlets I think is better.

I try to explain that each one is effective in its own right, however, as the media feeds off of itself, the most effective PR campaign will include using all elements in a strategy that leverages a 4-dimensional approach.

Here are some ways the different elements of a 4 dimensional PR campaign fit together, kind of like a marketing Rubik’s cube.

  • Print/Online – I put print and online in the same category because they both encompass written articles, and just about everything that appears in print is repurposed online, so written articles have a dual impact. Most importantly, every article or column that includes a mention of you, your book or your company will eventually appear online in such a way that they will turn up as a search engine result on Google and other news aggregators. For this reason, print/online interacts beautifully with just about every other media.

For instance, when your PR firm pitches you as a guest for TV and radio interviews, some of the more enterprising producers will Google you to see if you are a reputable person in your field. The more articles that pop up on Google or Yahoo that feature you as a source, the more likely they are to recognize you as a credible expert and want to schedule an interview.

In addition, your articles are great fodder for social networks. While you don’t want to be too commercial or promotional in your tweets and Facebook updates, there is no harm in tweeting a link to a news story that might be of interest to your friends and fellow networkers. If you’re featured in it, that’s just a bonus. Every time you get an article that pops up online, you can circulate the links on your social network and drive more views, which also drives your credibility with your peers.

  • Radio – for so many reasons, this is one of my all-time favorite mediums.  One critical reason is that talk radio is a place where you can typically have a more in-depth conversation about your topic than other mediums allow.  And now that the vast majority of stations are streaming live on the Internet, the promotional value is endless.  For one thing, you can alert your social network followers as to when the interview will occur so they can hear it live. If they miss that exact day and time, most stations archive shows on their Web site, so people can listen whenever it’s more convenient. Before the Internet, shows just disappeared into the stratosphere after they were recorded.

Also, technology is such today that you can download a radio interview off the station’s site (or you can ask the producer to do it for you) to post on your own Web site and distribute to your social network followers.

Another added value is that stations record, podcast and distribute shows via their own social network connections, so this becomes another layer of promotion for you. In fact, just a few minutes ago, we found that an interview we scheduled for one of our clients on America’s Radio News Network (one of the fastest growing networks in the country) featured his interview on the front page of their Web site – an additional avenue of promotion for you.

At the end of the day, telling your social media followers when you’re featured in the news and on the air, makes you more credible to them and will help drive more followers to your social network and your Web site.

  • TV – TV, as with radio, used to be a fleeting experience, because once the interview aired, its influence was over. Now, many news stations will keep links to your interview active on their Web site for a short period of time after the interview took place. Of course, you always want to obtain a digital copy to post on your Web site, extending that appearance’s shelf life and also for the viewing of decision makers in other mediums who may be vetting you for potential coverage.  Nothing screams credibility like an online video of you appearing on a TV show.

Today, some TV producers are even asking potential guests if they have a large social network following, because that makes them more attractive as guests. If you have 10,000 followers, your outreach to let them know about your appearance could drive bigger ratings for the show you’re on.  The key thing is to get access to a digital copy and leave plenty of breadcrumbs in your online footprint for people to find them.

  • Social Media – While building your social media connections has its very own reward, it can also help drive readership, viewership and listenership to every piece of your PR campaign, helping to grow your numbers and brand you as an undisputed expert in your field.

So, when you approach PR, don’t view it as a flat, one-dimensional experience. Put on those 4-D glasses (if they don’t make them yet, they should), change your perspective and watch the results of your PR campaigns grow exponentially.

 

 

Marsha Friedman is a 21-year PR veteran and the CEO of EMSI Public Relations (www.emsincorporated.com), a national firm providing PR strategy and publicity services to corporations, entertainers, authors and professional firms. She also is author of the book, Celebritize Yourself.

 




Posted in All Posts, Guest Bloggers, Public Relations | Tagged ,

Pros and Cons of Groupon for Small Business

So you’re a small local business and you’re trying to decide if Groupon is worth your time. Well, no need to make a list of pros and cons — I’ve done it for you!

Since Groupon’s target market is roughly the same as PostcardMania’s (i.e. small to mid sized businesses looking to promote), we get a lot of questions about whether our clients should do a Groupon deal, too. Unfortunately, it isn’t a cut and dry answer. It comes down to your situation.

But, without further ado, let’s get into the pros and cons of Groupon for small business:

Pros:

  • Potential for massive increase in foot/web traffic
  • Potential for increased name recognition
  • No upfront fee

Cons:

  • Groupon takes half of proceeds
  • Severely discounted prices
  • Potential for failure
  • Long waiting list
  • Chance you will stop marketing waiting for your big “Groupon payday”

Now let’s look at an example, so we can see the pros and cons in action…

Say a restaurant advertises a Groupon for $12 that gets the customer $24 worth of food, and they sell 300 of these deals.

Groupon is going to take half of that, so the gross for the restaurant is $6 per Groupon, which comes to a total of $1,800 gross. Not bad, but when you consider they are giving out $7,200 worth of food just to make that $1,800, it starts to look a lot different.

Now, there is something to be said for the exposure and traffic that the restaurant will see, as well as the potential for additional sales above and beyond the $24 mark. There is also the opportunity to wow those customers and turn them into repeat customers.

Ultimately, it comes down to your situation. If you have an amazing product or service but are having trouble getting traction in the community, there is a good chance that the exposure from Groupon will help you. But if you are already established and successful, you will probably just end up giving discounts to customers who would have come in anyway, which means you would be losing money.

You’ll have to weigh the pros and cons for yourself, but if you would like some expert advice on the subject, call my marketing experts at 800-628-1804.

Maniacs, I want to know about your experiences with Groupon! Tell me your story at Joy.Gendusa@PostcardMania.com.

 



Posted in All Posts, Business Tips, Online Marketing | Tagged , , 8 Comments

Maniac Dispatch: Brand Positioning and the Donut Empire

The average consumer is exposed to nearly 3000 marketing messages every day, so it’s no surprise that we can’t catch everything.

That’s exactly what happened to me with Dunkin’ Donuts. (image via Dunkin’ Donuts)

I was pumping gas the other day, and I suddenly noticed that their logo doesn’t include a donut anywhere.  I guess until that moment, I always just assumed there was. Instead, it has a steaming coffee cup! Hmmm… interesting.

Now, you have probably noticed this already, but you may not have realized the significance. By making the focus of their brand coffee (even though “donuts” is in the name), they appeal to a much larger segment of the population. It’s quite a clever little twist.

Conversely, Krispy Kreme, a competing donut shop that positions itself on its donuts, has been in steady decline since about the turn of the century. While they struggle to stay afloat, Dunkin’ Donuts continues to grow. In fact, Starbucks is quickly becoming the real competitor for Dunkin’, not rival donut shops anymore.

You see, how you position your business can make or break your results. Both of these companies sell coffee and donuts, but only one is succeeding — and it’s because they positioned themselves better in the marketplace.

My question to you:

Is your marketing focused on your strongest (or most desirable) product or service? The story above is a cautionary tale about why you can’t take this for granted. Even if you’re business is called “Joe’s Pet Shop,” maybe pets aren’t your biggest sellers. Maybe pet supplies are. That difference could mean the world.

Until next time…

-Shaun

 



Posted in All Posts, Business Tips, Maniac Dispatch: Industry News, Marketing Tips | Tagged , , ,

Mailing 101: List Maintenance

If you’ve done a lot of direct mail, you are acutely aware of how much you spend on postage.  It’s generally the most costly portion of any direct mail campaign.  So any measures you can take to reduce postage costs should be carefully considered, right?

Well, ask Joy (our CEO) or any one of our Marketing Consultants and they will all tell you to be repetitive with your mailings.  Why? You need to keep yourself in front of people so they’ll think of you next time they need your services.  That usually means you’re mailing to the same list over and over again.

If you send your cards out First Class, you know how many undeliverables you get.  The postal system is imperfect and even though you check all the addresses on your list (hopefully using a USPS-approved address validation system), you will still receive a handful of returns.

The question becomes: “What should I do with these returns?”

There are two options: (1) you can leave them in the list and keep mailing to them or (2) you can remove them from the list.

If you keep mailing to them, chances are they’ll keep coming back to you and you’ll pay postage on them every time.  If you don’t plan on using your list many times you may choose this option.  However, if you’re going to continue using the list for some time, it makes sense and saves money to remove those undeliverable addresses from the list.

If you choose to remove them, make sure you take note of the reason the Post Office gives for returning the card.  These reasons are usually noted on the card, sometimes on a yellow sticker.  If it is simply vacant, you may want to keep the address in your list and hope someone moves into that address soon — especially when addressing your mail to the “Current Resident” or “Current Business”. However, if it simply says “undeliverable as addressed” you’re better off removing it.

Here’s a few ways to clean the undeliverables from your list:

1. Hire someone to go through and delete each record one by one.

How much do you save by doing this?  If you pay the person doing the list deletions $10 per hour and it takes them an hour to delete 300 addresses and you planned on mailing to that list another six times, you paid $10 to save approximately $360 in postage (if mailing 4×6 postcards). Well worth it!!

2. Buy a barcode scanner

A Barcode scanner can upload the address on the postcard into a file on your computer simply by scanning the barcode. Be sure to get one that can read an Intelligent Mail Barcode (IMB).  You’ll probably spend a few hundred dollars on a scanner.  But then the same 300 pieces will only take 15-20 minutes to scan.  You can then send us the file and we’ll purge those addresses from your mailing list.  And you can do this with every list you ever use.

3. If you work with a mail-house, see if they have the option to ship the returned cards and have them remove the addresses from your list.

In any case you’ll save quite a pretty penny on postage when you send out subsequent mailings using that mailing list.

 

Keep mailing smarter,

Melissa



Posted in All Posts, Direct Mail Marketing, Mailing Melissa | Tagged , ,