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About Joy

Joy Gendusa
is the founder and CEO of PostcardMania, a marketing juggernaut that specializes in direct mail, email and website development. When she isn't orchestrating small business domination or flying around the country to share her marketing expertise, she can be found enjoying sunny Clearwater, FL with her husband and two sons.


3 Marketing Questions Raised by the Presidential Race

As the race for President begins to heat up, there are certain things that we (as astute, savvy marketers) need to pay attention to, because there is an opportunity to improve our marketing by simply observing what works on the campaign trail.

I going to provide three things that I have picked up on here, but I’d love to hear your insights too!

Three Things to Learn from Presidential Campaigns:

1. Target Your Market
There is a very good reason that lifelong Republicans and Democrats don’t get mail from the other party’s candidate — they will never vote for them! You could send a dyed-in-the-wool Republican five postcards a day promoting Democratic politics for the next decade, and he would not change his mind.

Marketing question to ponder: Are we targeting people that are potential buyers, or are we wasting money on diehards with no interest in our products?

2. Pound that Pavement
Whatever you may think of politicians, these guys are not phoning it in. They are out there day after day, city after city, making speeches and shaking hands, trying to reach every last person in America. They are relentless about trying to get in news cycle, and they spend more money on advertising than most of us will ever see in a lifetime. Why? Because people remember what you keep telling them. Repetition is vital.

Marketing question to ponder: Are we putting in the time, energy and repetition that our marketing campaigns demand in order to be successful, or are we giving up at the first sign of failure?

3. Stay on Message
Ask any challenging candidate in the race what they think about the economy, and they’ll say it is headed in the wrong direction and new vision is needed to fix it. Ask them what they think about a certain idea to fix the economy and they’ll say that the economy is headed in the wrong direction and new vision is needed to fix it. Ask them what they had for lunch and they’ll say that the economy is headed in the wrong direction and new vision is needed to fix it.

Why? It’s not because they don’t understand the questions. It’s because they understand that only a tiny fraction of what they say will make it into the evening news, and they want to make sure that it’s their primary message.

Marketing question to ponder: Are we zealous about ensuring every marketing piece we send out has a crystal clear message that the reader can grasp immediately?

For help formulating a winning marketing strategy for your business, call my marketing consultants at 800-628-1804.

Let me hear what marketing nuggets you have gleaned from this campaign season in the comments or email me at Joy.Gendusa@PostcardMania.com!

Best,
Joy



Posted in All Posts, Maniac Dispatch: Industry News, Marketing Tips | Tagged , , ,

Maniac Dispatch: Every Door Direct Mail Winners and Losers (By Industry)

Every Door Direct Mail (EDDM) from the United States Postal Service is a new program that allows businesses to send a direct mail piece to every address on a mail carrier’s route for a discounted postage rate. The savings are potentially huge, but the program itself is not right for every business.

The type of mailing you can do with EDDM is known as a saturation mailing, because it hits every home on a route and cannot be targeted like a normal direct mail campaign (except by geographic area). Due to the limited targeting options, this program is not recommended for every industry.

Rather than leave you hanging with an important decision to make, I decided to go through as many industries I could think of and give you a “yay” or “nay” when it comes to using EDDM for your business.

This list is not exhaustive, but hopefully will come close. If I missed your industry, let me know in the comments…

Every Door Direct Mail Industry WINNERS (Go for it!):

• Amusement (Parks and Recreation)
• Auto Repair
• Auto Sales
• Banking
• Car Wash
• Computer Repair
• Dental
• Dry Cleaning
• Fitness (Gyms and Classes)
• Floral
• Food and Beverage (Restaurants and Grocery Stores)
• General Retail
• Home Services (Carpet Cleaning, House Cleaning, Pest Control, Landscaping, Heating & AC and Electricians)
• Insurance (If not targeting homeowners or specific income ranges)
• Legal (Attorneys)
• Medical
• Moving/Storage
• Museum
• Religious (Churches)
• Salons and Spas (If not targeting women or specific incomes)
• Tax Preparation
• Telecommunications and Internet Services

Every Door Direct Mail Industry LOSERS (stick with a targeted mailing list, amigo!):

• Accounting
• Advertising/Marketing
• Car Rental
• Chiropractic
• Consulting (Professional Services)
• Education (Schools and Classes)
• Financial Services
• Investment Banking
• Mortgage (Brokers and Firms)
• Political
• Real Estate (Agents and Firms)
• Software
• Travel (Agents and Accommodations)

Note: If your industry is listed under the LOSER list, this doesn’t not mean Every Door Direct Mail can’t work for you; only that we think you will see greater success if you continue using targeted lists. Conversely, we believe the WINNERS can get the postage savings of EDDM without sacrificing the quality of their results.

For more information about Every Door Direct Mail from the USPS or to request samples, call our marketing consultants at: 800-628-1804 or visit our EDDM webpage.

You’re all winners in my book!
Shaun



Posted in All Posts, Direct Mail Marketing, Maniac Dispatch: Industry News | Tagged , , , , ,

What the Biggest Loser Can Teach Us about Marketing

Marketing inspiration can come from the most random of places! The other day I was struck with a little marketing wisdom courtesy of the Biggest Loser…

I found it really interesting how the contestants talked about “the scale”. They would say things like, “I’m just hoping all my work pays off on the scale,” or, “I don’t feel like the scale reflects how hard I really worked.”

But at the end of the day, the scale is the unbiased, supreme authority by which they are all measured — and they can’t argue with it. It got me thinking what that looks like for our marketing…

In marketing, our scale is ROI (Return on Investment). If your campaign makes you more money than you spent on it, it’s a success. If it doesn’t, it’s a failure.

But how can you make sure that your results will “pull big numbers” on the ROI scale — consistently?

On the Biggest Loser, the trainer’s pull from their past experiences and education to formulate workouts that are specifically tailored to MAXIMIZE weight loss. Sure, the contestants could lose weight on their own simply by being active, but the professional advice and motivation they receive from the trainers is usually the most vital part of their transformation.

For your marketing campaign, you need to find proven strategies for MAXIMIZING ROI. Without the right workouts and diet, the contestants wouldn’t lose weight. Without proper marketing systems and knowledge, you won’t make money — or at least not as much as you COULD.

If you feel like you need some of that proven advice or knowledge, don’t hesitate to get it. My marketing consultants provide FREE consulting and advice. Go ahead and call now to get a marketing fitness plan that achieves your goals! The number is 800-628-1804.

Anybody out there struck with marketing knowledge from a random source lately? Share it in the comments or email me at Joy.Gendusa@PostcardMania.com!

Best,
Joy



Posted in All Posts, Business Tips, Marketing Videos | Tagged , , , 1 Comment

USPS Every Door Direct Mail (E.D.D.M.): A Potential Disaster for Small Businesses?

Business owners are starting to hear more and more about E.D.D.M. (Every Door Direct Mail) because the USPS has been spending some money promoting it on EDDM TV commercials. Since we have received a good amount of inquiries about it we decided we would do a thorough explanation of the program and let you know what businesses should use it and what businesses it could actually be a potential disaster for.

First off, I want to applaud the USPS on their advertising efforts and since we do EDDM printing here at PostcardMania we are happy that they are spending their money teaching businesses about the power of direct mail!

What most do not realize is that this type of mailing has been around for years, known as a carrier route mailing. The only difference with Every-Door Direct Mail is that the pieces have to be a very specific size, and the post office has branded this new product and spent a great deal of money advertising it.

So let’s look at every door direct mail in detail to see if it is actually going to help you get out more promotion for less money, what all business owners actually care about!

What is EDDM (Every Door Direct Mail)?
EDDM is a way for businesses to mail to every home in a specific area or zip code at a discounted postage rate. The mail piece has to be a very specific size (you can request samples that follow the EDDM template here) and has to follow exact EDDM USPS guidelines to format the mail piece, pull the mailing list, prep the mailing and deliver it to the post office. The USPS has laid out all of these instructions in a way that small business owners can understand, in an effort to make sending out direct mail easier for them. Even though you can do it yourself, it is still time consuming and there are EDDM printers and mail houses who can do all of the leg work for you, often times saving you additional money over doing it yourself.

What Kind of Businesses is EDDM Good For?
Here’s how you can decide whether an EDDM mailing is going to be your best option or whether you would actually be worse off with EDDM Direct Mail over a normal, targeted direct mail campaign.

First you’ll want to look at who your ideal customer is. Let’s take an example, a women’s clothing shop that caters to middle aged women. The people who actually buy from you are women ages 30-50. You run a count of how many women age 30-50 there are in your targeted zip codes and come up with 2200 (call us and we can run these counts for you at no charge, 800-628-1804). Next run an EDDM mailing list count for those same targeted zip codes, lets say you come up with 9000 total records. So if you use Every Door Direct Mail you will have to hit 9000 homes to reach the 2200 people that are actually your target market. Or, you can pay a few cents more per piece and only mail to those 2200 qualified people – your overall cost is MUCH less.

Now let’s look at another example of someone who should use EDDM. Let’s take a restaurant who is targeting anyone in a 5 mile radius who makes more than $30k per year. You run a specific count with the income criteria and come up with 12,300 records. You run a US Post Office EDDM count and get 13,000 records. This business will most likely benefit from going with EDDM marketing since they are targeting almost everyone in their 5 mile radius. Make sense?

For some businesses it can get a little bit more complicated than the above examples because while they may be able to service everyone in their area, they may make more money off of targeting people with specific income levels, homeowners, genders etc. and all of this needs to be considered into their cost vs. return from their mailing.

Here are a few industries that will usually work for Every Door Direct Mail (if you don’t see your industry listed give us a call at 800-628-1804 and we can tell you whether or not it will be good for you):

- Restaurants
- General Retail stores
- Dentists
- Attorneys
- Doctors
- Dry Cleaners
- Churches
- Moving/Storage companies
- Museums/Amusement Parks
- Auto Repair Shops
- Gyms
- Car Washes

The actual cost difference between mailing through E.D.D.M. and mailing a standard-sized postcard to a targeted list is about 3 cents per piece. So in the above example of the women’s clothing shop, the 3 cent savings will not justify having to mail to 9000 people to hit the 2200 qualified people.

Feel free to call us and we’ll do a full cost analysis for you so you can see which way makes the most sense: 800-628-1804.

EDDM Benefits: Postage Savings
The actual postage savings with EDDM marketing is about 3 cents over postcard first class rate, and about 7 cents over standard letter rate. The nice thing about EDDM postcards is that you can mail a much larger piece which will grab attention in the mail box. You will want to quote the entire campaign with EDDM mailpieces and then quote the entire campaign with a targeted list to get an exact price comparison of the difference in the costs of the complete campaign.

EDDM Postcard Sizes
EDDM approved postcards have very specific rules about the size of the piece. While many different sized pieces can qualify, there are very specific guidelines to figure out the sizes of those EDDM templates.

To follow the EDDM approved postcard sizes, your mail piece must be taller than 6.125” or longer than 11.5” and smaller than 12”x15”. This gives you an almost endless variety of sizes and can be a bit overwhelming. We have simplified this into a few EDDM templates that are cost effective to print:

- 6.25” x 8.5”
- 4” x 12”
- 6” x 12”

You can also call us at 800-628-1804 and we can send you some every door direct mail samples.

EDDM Printers: How to Choose
Once you have decided you are going to go with an EDDM postcard, you will want to find a good Every Door Direct Mail printer – you’ll want someone who can do EDDM postcards and who prints a lot of them so that their price is good.

For a professional looking piece you should look for a paper thickness of 12 or 14pt card stock and if possible you should find out if they can use UV lamination on one side for a more professional look. You will want to confirm with the EDDM printer that their paper stock is EDDM compliant.

Every Door Direct Mail Mailing Lists
Now it is time to pull your EDDM mailing list. There are two ways to do this – one is do it yourself through the USPS EDDMwebsite, or you can just find out if your printer can do it for you. Most of the times your EDDM postcard printer can just pull it for you if you specify the zip codes that you want to target.

Preparing Your EDDM Mail Piece
If you plan to mail your every door direct mail postcard yourself, then you need to get the PS Form 3587, bundle your mail and deliver it in a specific order to the USPS. It gets a little complex because if you are mailing to addresses in other cities or states then you have to ship your every door direct mail mailings to that post office with instructions – a pretty big pain. The best thing to do is find an EDDM mailer who will just do all of the legwork for you.

Tracking Your EDDM Mailing Response
Finally, if you rely on phone calls as your response, you will want to include a call tracking phone number on your mail piece to see how much response you get from your piece. This way you can track how many leads and sales you get and see what your return on investment is.

In summary, the EDDM program is a good one for some businesses. If you are wondering if it will work for your business, feel free to give one of our marketing consultants a call at 800-628-1804. They’ll be happy to discuss all of your options with you so that you can make an educated decision!

Best,
Sarah

(image credit: imagemedia.com)




Posted in All Posts, Direct Mail Marketing | Tagged , , , , , , , , 10 Comments

Maniac Dispatch: HARP Program Advertising HOT for Mortgage Industry

In the early days of PostcardMania, we got a large percentage of business from the mortgage industry, and even though we have grown to service so many more industries, we still keep our ear close to the ground for news that affects the mortgage brokers and business owners.

We’ve got your back.

And in that spirit, I must strongly encourage you to promote the changes in the HARP 2 program to underwater homeowners in your area.

For a quick recap of HARP legislation, get our FREE HARP Program Advertising Report with all the details.

Now, here’s why HARP program advertising this is such a HUGE opportunity for you…

You can get a targeted mailing list of only those homeowners in your area who are underwater on their mortgages. Not only that, but you can also get a list of those who did not qualify for the original HARP but DO qualify under the changes made to HARP 2.

These people are ripe for refinancing. They want it (and can get it), but they don’t know about it yet. When your postcard shows up, heralding the option of refinancing, they are likely to respond quickly and close easily, increasing your revenue and boosting your bottom line.

Seriously, don’t wait on this!

Best,
Shaun

(image credit: arizonasmortgagetalk.com)



Posted in All Posts, Maniac Dispatch: Industry News, Marketing Tips | Tagged , , ,

March Client Event Recap

The client appreciation event in March was amazing! I loved getting to sit down and talk with business owners from around the country about marketing and sales. It’s such a great way for us all to learn and grow.

We’re starting to gather feedback from the attendees, and I wanted to share it with you and encourage you to come out for the next event in July!

Here are real responses from our clients…

On the Overall Event:

I was very impressed with the entire day. Both speakers were excellent, the agenda was structured well and a lot of the information was relevant, useful, and not just the same things you hear all of the time. Great refreshments and handouts were a nice touch as well. I would absolutely recommend this event to others. —Andrew Clark, Time Payroll

There was a lot of good information to take home and digest. … I found holes in my marketing that I would not have found had I not been here today. Plus I was introduced to new ideas that I’m excited to try out for our industry. —Heather Smith-Levin, Suncoast Rehab Center

On Patrick and Me:

I am really impressed by the personal attention I received from Joy on my mailing/marketing campaign! … Felt like Royalty today. Learned a lot and the tour was great too! —Brian Lamb, New England Finance

Both Joy and Patrick are Dynamic speakers (And Motivators) with relevant information! Awesome! —Ron Walker, Cool Frog Cooling

On Ferris’ Social Media Session:

Ferris did a great job, very informative. I’d like to learn more about Digg, Stumble Upon, Reddit, Something Awful, etc. —Ben Green, Screaming Banshee, LLC

Ferris did a great job! As a result, I wanted to get more info on subject. —Greg Moore

Of course, the extracurricular activities (like the dinner cruise) were a big hit, too!

Please, if you haven’t heard about or looked into any of our previous client events, look into this one! After all, we pick up most of the tab for you…

Go to www.postcardmania.com/clientevent or call your marketing consultant for details and a full schedule.

Leave me a comment or send me an email with any questions you have — Joy.Gendusa@PostcardMania.com.



Posted in All Posts, Business Tips, Direct Mail Marketing, Email Marketing, Marketing Tips, Online Marketing, PostcardMania, Social Media | Tagged , , ,

Debunking Call Tracking Hang-Ups

Sometimes when I get really excited about a new product or service that PostcardMania is launching, I assume that everybody else already understands why it is so amazing, and I forget that there are (as there always are) potential reasons for concern among business owners about trying it out.

I think that’s what happened with our most recent service: call tracking.

You see, I’ve been a part of the research, planning and development of this service, so I know it inside and out. But I can hardly expect a business owner who is just hearing about it to automatically jump at spending money, albeit a tiny amount, on a service they don’t fully understand.

So, please, allow me to debunk the 3 major hang-ups that we have heard from you about call tracking…

Hang-up #1: If I use an alias phone number, I will confuse my customer base:
When considering call tracking, many business owners are concerned that by promoting different phone numbers, they will risk confusing their customers and prospects. While this certainly seems like a legitimate worry, I can assure you that in practice it is not a problem. PostcardMania has been using many different numbers to track a wide variety of marketing strategies for years and have never run into an issue of customer confusion. The main reason: they all work. So even if a customer calls in from a number they have written down and not the one in front of them, they will still reach you.

Hang-up #2: If I cancel my call tracking number, I will miss out on any more calls that come into that number:
This is true. However, cancelling a call tracking number should not be something that happens often. For example, if you get a call tracking number to track a postcard campaign, we would encourage you to keep the number and reuse it on a different campaign (leaving a few months in between to make sure calls from the old campaign are not coming in anymore). But even if you don’t want to reuse it, it only costs $10 per month to keep it active, so you could leave it on for another six months at relatively no cost to make sure the calls have dried up.

Hang-up #3: Call tracking isn’t important enough:
This is the one that I couldn’t disagree with more! The data you gain by knowing how many calls a strategy produces, what time calls come in, and how your team handles calls is absolutely vital to increasing the efficiency and efficacy of your marketing methods. If I didn’t have that data available to me, there’s no way PostcardMania would be where it is today — plain and simple. Knowledge really is power when it comes to marketing.

So now that I’ve cleared up these potential hang-ups for you, I encourage you to at least test out call tracking on your next mailing to see the difference it can make in your bottom line. It’s usually what you don’t know that’s killing your return on investment!

Call 800-628-1804 to speak to us about how call tracking can help your business.

Is there anything worrying you about call tracking that I didn’t address? Let me know in the comments or email me at Joy.Gendusa@PostcardMania.com!

 



Posted in All Posts, Marketing Tips | Tagged , , , , 1 Comment

Maniac Dispatch: What’s Working for Chiropractors

Hey there, chiropractors! Just like a great band releasing their “Best of” album, I’ve got the chiropractic marketing cream of the crop here for you today. You don’t want to miss out. So, here we go…

When analyzing the campaigns of our successful chiropractic clients, we were able to identify two elements that were consistent across all of them. These are what we call “successful actions” (clever, I know). We were also able to confirm four successful models for mailing lists and four successful marketing offers. Let’s take it from the top with the successful design actions.

Successful Design Actions:

1. The selling point of “Life Without Pain”
The hot button for selling chiropractic services is “life without pain”. Build your message around this and you will see a better response. Also, it’s important to couple the message of pain-free living with an appropriate image of someone enjoying life without pain, to really drive the point home.

2. “FREE massage for you and a friend”
This offer has been blowing the doors off of respectable chiropractic offices everywhere. I’ve provided a list of successful offers below, but I want to include this one here because it really pulled great results for our clients that used it. “FREE massage for you and a friend” is a great way of potentially gaining two patients for the price of one card! Not a bad deal.

Mailing Lists and Offers
When it comes to mailing lists, we found four successful options:
• Customer Database – Send a consistent communication to your existing patients
• Female, age 35–60, Income: 40k+, 1.3-mile radius – Great for boosting immediate, local traffic to your practice
• Female, age 35–80, Income: 40–80k – Good overall growth list
• Ailments List – “back pain,” Income: 75k+ – Great specific list targeting those who have declared they experience back pain

Almost done! Here is a list of the four most successful offers we tracked. Pick one that fits your practice and prepare for the influx of new ill-adjusted patients.

• Free Massage for You and a Friend
• $25 OFF First Acupuncture Treatment
• Limited Time Offer: Free Consultation & Evaluation ($150 value)
• $40 for Initial Exam & X-Rays

Until next time, enjoy the new patients!

Remember: Post any questions (and, obviously, comments) in the comments section! I want to hear from you!

Best,
Shaun



Posted in All Posts, Maniac Dispatch: Industry News | Tagged ,

Small Business Blogging: The Importance of Guest Bloggers and Influencers

Alas, we come to the final portion of my 5-part small business blogging interview series with pro-blogger and author, Michael Stelzner of SocialMediaExaminer.com. If you missed any of the previous posts, I have provided links to them here:

What Is A Blog & Why Do I Need One?
How to Create Great Blog Content
How to Attract Avid Blog Readers
Reducing Ad Fatigue on Your Blog

In this post, I chat with Michael on how controlling the impact of your blog becomes more difficult as you add in extra variables, like guest bloggers and influencers. What is an influencer you ask? Read on to find out…

Me: Let’s switch gears and talk about guest bloggers. How do you find the right people to create guest posts on your blog that would be relevant to your readers?

Michael: The first step would be to identify interesting writers within your industry or niche. Try to find up and comers where you’re most likely a little bigger, more well-known than they are. This will create an exposure opportunity for them. Or perhaps there’s an opportunity where you could trade services to each other’s clientele. You could also target influencers and/or someone who’s bigger than you and ask them to write some content for your blog, or write content for their blog. Perhaps offer your services/product in exchange.

Me: To you, what constitutes an influencer? Many claim to be the “gurus” and “experts” of their industry, but how do you differentiate between the “self-proclaimed” and the real influencers?

Michael: Well I think at the end of the day when we say “influencers,” it means we’re trying to develop relationships with someone who has something we don’t have, which is a connection with an audience that we care about. Sometimes you can tell if that person is an influencer based on some of the tools that are out there. For example, if it’s a blog, you can go to www.technorati.com and you can put the “influencer’s” blog in the search area and it’ll tell you how well it’s ranked against all the other blogs. If it’s a Twitter ID, you can go to www.klout.com. Even though it’s not perfect, Klout will tell kind of a general impression of a person’s reach. If it’s a website, you can go to www.alexa.com and you can type in the web address and it’ll tell you where that website ranks among all the other websites in the world.

These are simple/basic fact checks. You have to exercise discernment. There’s never really a way to know whether somebody has “Klout”. But if they wrote a book, that’s kind of a good influencer indicator because the publisher will want an author to have some sort of influence or they would’ve never allowed them to write the book in the first place. That’s always a good way to determine someone’s influential status.

* * *

So, what are some of the ways to utilize ‘influencers’ for blog content? Well in this case, I met Michael at a social media conference and asked him to do this interview. I knew he had plenty of knowledge on blogging and I knew which questions would be most benefit our readers (who are mostly small business owners).

Follow my lead – If you’re one who attends conferences and tradeshows, find out which industry leaders or “big names” are attending and set up a time to interview them at the event. You can also research and connect with other leading industry bloggers using some of the tools Michael mentioned above. Doing book reviews or interviewing authors is another great way to develop content and create lasting relationships with influencers.

Thanks to Michael Stelzner of Social Media Examiner for helping us out! I hope you were all able to get some great takeaways from a guy who really knows his stuff when it comes to blogging. Thanks for reading and good luck with your blog!

Best,
Ferris



Posted in All Posts, Social Media | Tagged , , , ,

Maniac Dispatch: Proven Political Advertising Strategy #5

Hey there! This is the final post in my blog series “Proven Political Advertising Strategies”. In this series, I analyzed a five of PostcardMania’s previous political successes to show you what you can use to help you win big in the 2012 campaign season.

If you missed the rest of this 5-part series, get them here:
Political Strategy 1
Political Strategy 2
Political Strategy 3
Political Strategy 4

Now let’s get into our last successful campaign.

Campaign 5: “Kathleen Murphy for Board of Finance”

Like so many individuals that seek public office, Kathleen Murphy ran because she saw a need that was not being met. In her case, she saw that the Board of Finance for her city lacked the financial experience and know-how that was necessary to get the job done correctly.

Kathleen mailed her card twice to 24,000 homes. It was that repetition, along with a clear message, that allowed her to resonate with the electorate.

Three things jump out at me about her card:

  1. It is an oversized, 6×8 card, great for getting attention.
  2. The bold quote on the front that shows that the rest of the community shares her discontent with the current Board of Finance
  3. Her direct appeal on the back — “I need your vote.”

Kathleen won her election to the Stamford Board of Finance.

Political Advertising Takeaways:

  • In postcard marketing — especially political marketing — bigger is better. You need to stand out.
  • Use quotes that build repore with your audience
  • Include a direct appeal from the candidate

For more ideas based on proven campaign successes, download PostcardMania’s “Acquiring More Votes” report. The report includes the postcard design, mailing list and mailing frequency.

Good luck with your election! Please ask me any political advertising questions you have!

Shaun

image credit: syracuse.com



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