Job Details

Posted on June 30, 2025

Join Our Team as a Customer Experience Specialist!

About Our Company

Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We’re proud to be one of Tampa Bay’s Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we’ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!

Your Mission

To deliver responsive, clear, and actionable support that resolves customer issues efficiently and effectively. As a Customer Experience Specialist, you’ll be the friendly, knowledgeable voice behind our brand, helping customers via chat, email, and occasionally phone, while managing VIP accounts and navigating multiple systems with ease. Whether you’re writing FAQs, processing repairs, or creating helpful resources, you’ll play a key role in ensuring a smooth and frustration-free customer journey. We’re all about top-tier service, a positive attitude, and a strong sense of teamwork.

Schedule

Monday – Friday, 9:00 AM – 6:00 PM (with a 1-hour lunch)

Compensation

• Pay starts at $18/hr

Specific Duties

• Work within a few computer systems and email system once trained
• Manage VIP accounts
• Ability and willingness to solve customer problems
• Pleasantly communicate with customers via live chat, email, and occasionally phone
• Write FAQs, video scripts, canned responses, and procedures as the customer interface evolves
• Process repairs for configuration and customer errors as needed
• Perform other duties as assigned

Requirements

• Basic computer skills.
• Fast learner.
• Ability to type with speed and accuracy (at least 40 wpm).
• Basic knowledge of Microsoft programs such as Outlook, Excel, etc.
• Ability to adapt to new software as there is an internal database program that you will use consistently throughout the day.
• Detail oriented!
• Positive outlook that can be felt by our customers and our co-workers.
• Reliable and responsible, the customer and the company count on this.
• Strong organizational skills are a must!
• Ability to coordinate data coming from various sources.
• Ability to multi-task and correctly prioritize without stressing out!
• Must be able to keep composure if there’s a tight deadline or pressure.
• Excellent team player and willing to help others as needed.

Benefits

• Medical, Dental, Vision & Life Insurance
• 401K, Short- and Long-Term Disability, Accident & Critical Illness
• Paid Vacation time that increases with longevity
• 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
• Free yoga on-site twice a week
• Free monthly visits to a local Chiropractor and so much more!