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Leavitt's Auto Care

"When the economy slows down, it's critical to keep your customer base strong and loyal to your company."


Leavitt's Auto Care


Automotive Repair


Las Vegas, NV 89118

Cards Mailed


The Situation

In this economy it's the number one thing to keep your customers, because we need that repeat business.

Leavitt’s Auto Care of Las Vegas, Nevada needed a way to increase their repeat business. With the overall economy slowing down, it became vital for them to keep the customers they had. So we built a campaign to make that happen.

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The Solution

We mail a postcard to our customers every month -- about 1,600 to 1,800.

Since we were targeting current and past customers with this postcard, it called for something attention grabbing yet personal, to remind them that this isn't a stranger mailing to them. They made sure to mail to their 1,500+ customers on a consistent monthly schedule to keep their business fresh in the customers' minds.

The Results

I'm such a creature of habit. I like working with Alexis -- she knows what kind of pictures I like, what kind of information I like on the postcard. So I phone her and I say, "Hey Alexis, I found this picture on the web." It's quick -- usually done within a few days, and I get exactly what I want on the postcard.

Leavitt’s Auto Care had 50-60 customers a week bring in their postcards! The best news for them was they began to see faces they hadn’t seen in a while, which meant they were reactivating their customer base more and more with each mailing.

There would probably be 50-60 customers a week that would use that postcard. I just noticed that customers that hadn’t been to us for a while started coming back. So I think the postcard reminded them that we were here.
– LeeAnne Leavitt, Leavitt’s Auto Care

Speak to a Marketing Consultant 1-800-628-1804