Job Details

Posted on April 24, 2026

YOUR
MISSION Your
role is to ensure that every client and prospect receives clear,
actionable, and timely support—resolving questions and issues the
first time, every time. You’ll play a direct part in onboarding
new clients to our PCM Nurture platform, supporting our customers,
and making it easy for them to see results with our products. We
aim for an exceptional client experience at every step. DUTIES

• Handle
  customer communications regarding their onboarding and
  support for PCM Nurture and our storefront/API products
  (full training provided)
• Deliver clear
  instructions, follow-ups, and troubleshooting via live
  chat, email, and phone
• Guide
  new users through onboarding steps, including account
  setup, training calls, and data imports
• Respond to existing
  client inquiries, resolve technical or process-related
  questions, and help customers make the most of the
  platform
• Manage
  VIP accounts with care and urgency
• Use
  multiple computer systems, our internal software, LiveAgent
  ticketing, and communication tools
• Process simple
  configuration fixes or escalate more complex issues as
  needed
• Document recurring
  customer pain points and suggestions to supervisors to
  improve our service
• Complete daily
  administrative and reporting duties, such as time and stat
  tracking
• Other
  duties as assigned

WORK
HOURS

• Full-time,
  in-office
• Monday –
  Friday, 9:00AM – 6:00PM (one hour
  lunch)

Requirements

​

• Strong computer
  skills and ability to learn new software
  quickly
• Professional
  verbal and written communication skills
• Ability to type
  at least 40 wpm with accuracy
• Fast learner
  and detail-oriented mindset
• Basic knowledge
  of Microsoft programs (Outlook, Excel, etc.)
• Positive,
  team-oriented outlook and willingness to help
  others
• Reliable,
  responsible, and organized—our customers and team
  are counting on you
• Comfortable
  managing and prioritizing multiple tasks at
  once
• Ability to
  coordinate information from various sources
• Composed and
  confident under deadlines or pressure
• Excellent
  organizational skills and keeping data
  organized
• Strong ability
  to multi-task without becoming stressed
• Trustworthy and
  able to handle confidential information
  appropriately

Benefits

• Medical, Dental,
  Vision & Life Insurance
• 401K, Short-
  and Long-Term Disability, Accident & Critical Illness
  coverage
• Paid
  vacation time that increases with longevity
• 6
  paid holidays (New Year’s Day, Memorial Day,
  Independence Day, Labor Day, Thanksgiving, and
  Christmas)
• Free
  on-site yoga twice a week
• Free
  monthly visits to a local chiropractor and much more!