Customer Service - Client Recovery and Retention
Job Details
Posted on June 15, 2025
Join
Our Team as a Customer Recovery Specialist!
Are
you interested in joining one of Tampa Bay’s Top Workplaces (for 12
years running!) that provides on-the-job training and a fun,
high-energy atmosphere? If you said yes, then look no further!!!!
About
Our Company
Founded
in 1998, PostcardMania is all about making small business marketing
better, smarter, and a whole lot more fun! We’re proud to be one of
Tampa Bay’s Top 100 Workplaces, and as an Inc. 500 marketing
powerhouse, we’ve built a team of over 350 amazing people and continue
to expand our impact. When entrepreneurs want to see real results,
they turn to us!
Your
Mission
Looking
for a highly motivated, sales-minded individual to work towards client
recovery and retention. At PostcardMania, we are working to help small
businesses get the marketing tools they need to succeed and drive in
more customers. NO COLD CALLING.
Specific
Duties Include
- Speaking with clients who may be upset or considering canceling
their campaign with the intent to handle the issue and retain their
business. - Working with sales reps on client retention and ensuring the
highest level of customer care is being delivered. - Investigating issues and upsets to determine what can be done to
prevent them in the future. - Analyze data on issues and upsets to determine patterns so they
can be prevented. - Writing plans of action to handle recurring issues in our
organization.
Requirements
- Sales background
- Strong communication/interpersonal skills
- Excel/Word proficient
- Enthusiasm towards new challenges
- Willingness to learn new things
- Self-starting mentality
- Creative problem-solving skills
- Ability to adapt to adversity
- Strong drive to achieve targets and goals
Benefits
- Medical, Dental, Vision & Life Insurance
- 401K, Short- and Long-Term Disability, Accident & Critical
Illness - Paid vacation time that increases with longevity
- 6 paid holidays (New Year’s Day, Memorial Day, 4th of July, Labor
Day, Thanksgiving, and Christmas) - Free yoga on-site twice a week
- Free monthly visits to a local chiropractor and so much more!
Drug
Free Workplace
This
company is a Florida Drug Free Workplace. The company requires all
employees to complete a pre-employment 6 panel drug screen; employment
status will be dependent on the ability to pass this screening.
Open
House
You
can use the opportunity to tour our facility and get an idea of what
it is like to work for PostcardMania before applying:
http://www.postcardmania.com/openhouse
Apply NOW for immediate consideration!
About Our Company
The Culture
For the last 9 years we have been voted as one of Tampa Bay's Top 100 Workplaces. We have the mindset of a startup, with the backbones of a profitable, 21-year old, $50-million-per-year business that was organically grown with no investment capital. We provide brilliant individuals with a fun and rewarding place to work where they truly consider their co-workers friends. The atmosphere at PostcardMania is casual: we’re in jeans instead of stuffy suits, you’ll likely find a few puppies running around, and you’ll spend your breaks playing ping-pong and basketball or ordering coffee or lunch from our in-house cafe.
What We Sell and Who We Service
PostcardMania helps small businesses grow through effective and affordable marketing campaigns. While the roots of our business began as just direct mail postcard marketing, our campaigns are now exponentially enhanced with our strong catalog of online marketing services, making us truly the best one-stop shop for a small business owners' marketing needs. It is our mission to empower entrepreneurs with the affordable, turn-key marketing tools they need to have the business they always dreamed of - one that is prospering and growing.
Drug & Nicotine Free Workplace
This company is a Florida Drug Free Workplace and nicotine-free workplace. The company requires all employees to complete a pre-employment 6 panel drug screen and nicotine screen; employment status will be dependent on ability to pass this screening on a pass/fail basis.
Open House
You can use the opportunity to tour our facility and get an idea of what it is like to work for PostcardMania before applying by registering for our Open House on July 9th, 2025.
More Open Positions
4A - Customer Support
4D - Delivery
5 - Quality Control
6A - Lead Activator
6A - Sales Coach
6C - Integrations Sales
7A - Executive
General Opening
