Customer Recovery Specialist

Location: Clearwater, Florida

Job Details

Posted on April 28, 2025

Join Our Team as a Customer Recovery Specialist!

Are you interested in joining one of Tampa Bay’s Top Workplaces (for 12 years running!) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further!!!!

About Our Company

Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We’re proud to be one of Tampa Bay’s Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we’ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!

Your Mission

Looking for a highly motivated, sales-minded individual to work towards client recovery and retention. At PostcardMania, we are working to help small businesses get the marketing tools they need to succeed and drive in more customers. NO COLD CALLING.

Specific Duties Include

Speaking with clients who may be upset or considering canceling their campaign with the intent to handle the issue and retain their business.
Working with sales reps on client retention and ensuring the highest level of customer care is being delivered.
Investigating issues and upsets to determine what can be done to prevent them in the future.
Analyze data on issues and upsets to determine patterns so they can be prevented.
Writing plans of action to handle recurring issues in our organization.

Requirements

Sales background
Strong communication/interpersonal skills
Excel/Word proficient
Enthusiasm towards new challenges
Willingness to learn new things
Self-starting mentality
Creative problem-solving skills
Ability to adapt to adversity
Strong drive to achieve targets and goals

Benefits

Medical, Dental, Vision & Life Insurance
401K, Short- and Long-Term Disability, Accident & Critical Illness
Paid vacation time that increases with longevity
6 paid holidays (New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
Free yoga on-site twice a week
Free monthly visits to a local chiropractor and so much more!

Drug Free Workplace

This company is a Florida Drug Free Workplace. The company requires all employees to complete a pre-employment 6 panel drug screen; employment status will be dependent on the ability to pass this screening.

Open House

You can use the opportunity to tour our facility and get an idea of what it is like to work for PostcardMania before applying: http://www.postcardmania.com/openhouse

Apply NOW for immediate consideration!

Applying for: Customer Recovery Specialist

Click to Apply

About Our Company

The Culture

For the last 9 years we have been voted as one of Tampa Bay's Top 100 Workplaces. We have the mindset of a startup, with the backbones of a profitable, 21-year old, $50-million-per-year business that was organically grown with no investment capital. We provide brilliant individuals with a fun and rewarding place to work where they truly consider their co-workers friends. The atmosphere at PostcardMania is casual: we’re in jeans instead of stuffy suits, you’ll likely find a few puppies running around, and you’ll spend your breaks playing ping-pong and basketball or ordering coffee or lunch from our in-house cafe.

What We Sell and Who We Service

PostcardMania helps small businesses grow through effective and affordable marketing campaigns. While the roots of our business began as just direct mail postcard marketing, our campaigns are now exponentially enhanced with our strong catalog of online marketing services, making us truly the best one-stop shop for a small business owners' marketing needs. It is our mission to empower entrepreneurs with the affordable, turn-key marketing tools they need to have the business they always dreamed of - one that is prospering and growing.

Drug & Nicotine Free Workplace

This company is a Florida Drug Free Workplace and nicotine-free workplace. The company requires all employees to complete a pre-employment 6 panel drug screen and nicotine screen; employment status will be dependent on ability to pass this screening on a pass/fail basis.

Open House

You can use the opportunity to tour our facility and get an idea of what it is like to work for PostcardMania before applying by registering for our Open House on July 9th, 2025.