New Caller Checklist


new-caller-checklistRing! Ring! You have a new caller on the line! What now? Are your front receptionists and sales team ready to convert that prospect in a customer? Use this checklist to make sure you don’t lose another lead!

1. Ask for full contact information from every caller

Remember: EVERY caller could be your next big customer!

2. Ask, “How did you hear about us?” to find out where the caller found you

This tracks your marketing efforts to see which campaign brought in more leads.

3. Smile when answering the phone

Your receptionist is the first impression a new caller has with your company. If a prospect hears a negative, or unprofessional tone, it throws up a big red flag.

4. Be professional and provide quality answers to questions

Anticipate the needs and questions of your caller. Impress them with additional information to prove that your company truly is interested in their business.

5. Provide resources that portray you as an expert in the field and help answer their questions

For instance, if a caller is inquiring about your new teeth whitening procedure, point them towards your website where they could find additional information. Better yet, ask for their email and send them picture comparisons.

Check out this example checklist we created! You can use this as a base and then customize it to fit your industry.

New-Caller-Checklist-bbb

 

Leave a Comment:

Your name and email are required to post. We will not publish or share your email address.

*

Popular Articles:

Article
18
Jan
Postcard Marketing Case Study
Why I HATE Yelp & What We Use Instead For Online Reviews…
Article
4
Oct
Postcard Marketing Case Study
We Bought Postcard Designs from Our Competitors… and WHOA
Article
22
Mar
Postcard Marketing Case Study
How to Reach EVERY New Mover in Your Area Without Even Thinking about It
Article
26
Apr
Postcard Marketing Case Study
11 Ways to Get Visitors to Your Site to Become Leads You Can Close
Speak to a Marketing Consultant 1-800-628-1804
Do NOT follow this link or you will be banned from the site!