Joy revisits Daytime to share more insights on how to grow a small business from the ground up, including tips on promotion, hiring, and delegation.
At the headquarters of Postcard Mania, a Clearwater, Fla.-based direct mail marketing company, classes are always in session. A few times a week, employees become students for a couple of hours in a conference room turned classroom otherwise known as PCMU (Postcard Mania University). Employees study everything from the basics of marketing and management to nuances of sales and customer service.
I feel like we’ll be the last postcard marketing company standing, [Joy Gendusa] said.
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Rob Bradshaw’s eyebrows raised a bit as he went through a routine closing percentage check for his inside sales team. The sales manager of PostcardMania, a $19 million direct-marketing company in Clearwater, FL., found that two of his sales representatives were stating that their leads-contacted numbers were the same as their closing numbers. Either these were the best reps in history, or something was fishy…