Job Details

Posted on October 26, 2026

Customer Service RepresentativeFull-Time | In-Office | Monday–Friday, 9:00 AM–6:00 PMWe are seeking a customer-focused, organized, and
detail-oriented Customer Service Representative to provide exceptional service
throughout the customer’s marketing campaign.You will be the customer’s primary point of contact from
order placement through completion, coordinating with our design, mailing list,
printing, and mailing teams to ensure orders are accurate, deadlines are met,
and customers are completely satisfied.Responsibilities

Communicate
with customers by phone, email, and live chat.
Coordinate
customer orders and instructions with internal departments.
Manage
multiple projects and deadlines simultaneously.
Resolve
customer questions and issues professionally.
Ensure
accuracy, follow-through, and timely completion of orders.
Maintain
excellent customer relationships and provide 5-star customer service.
Assist
other areas of the department as needed.

Compensation & Schedule

$19.50/hour
starting pay
$20.50/hour after training and favorable performance review
Up
to $400/month bonus after approximately 3–6 months
Paid
training
Full-time,
in-office
Monday–Friday,
9:00 AM–6:00 PM

Requirements

2–5
years of customer service experience.
Excellent
verbal and written communication skills.
Strong
organization, attention to detail, and multitasking skills.
Ability
to remain calm and professional under pressure.
Ability
to accurately follow written and verbal instructions.
40+
WPM typing speed with accuracy.
Basic Microsoft
Office, especially Outlook and Excel.
Reliable,
responsible, and positive.

Benefits

Medical, Dental, Vision & Life Insurance
401K, Short- and Long-Term Disability, Accident & Critical
Illness
Paid Vacation time that increases with
longevity
6 paid holidays (NY Day, Memorial Day,
4th of July, Labor Day, Thanksgiving and Christmas)
Free yoga on-site twice a week
Free
monthly visits to a local Chiropractor and so much more!

About PostcardMania

The Culture

For the last 9 years we have been voted as one of Tampa Bay's Top 100 Workplaces. We have the mindset of a startup, with the backbones of a profitable, 21-year old, $50-million-per-year business that was organically grown with no investment capital. We provide brilliant individuals with a fun and rewarding place to work where they truly consider their co-workers friends. The atmosphere at PostcardMania is casual: we're in jeans instead of stuffy suits, you'll likely find a few puppies running around, and you'll spend your breaks playing ping-pong and basketball or ordering coffee or lunch from our in-house cafe.

What We Sell and Who We Service

PostcardMania helps small businesses grow through effective and affordable marketing campaigns. While the roots of our business began as just direct mail postcard marketing, our campaigns are now exponentially enhanced with our strong catalog of online marketing services, making us truly the best one-stop shop for a small business owners' marketing needs. It is our mission to empower entrepreneurs with the affordable, turn-key marketing tools they need to have the business they always dreamed of - one that is prospering and growing.

Drug & Nicotine Free Workplace

This company is a Florida Drug Free Workplace and nicotine-free workplace. The company requires all employees to complete a pre-employment 6 panel drug screen and nicotine screen; employment status will be dependent on ability to pass this screening on a pass/fail basis.