Experienced Help Desk Technician

Location: Clearwater, Florida

Job Details

Posted on May 29, 2019

YOUR MISSION

Your mission as a Help Desk Technician is to help the PostcardMania team keep computers and technology operational so that co-workers can get their jobs done. This positon is vital to the continued smooth operation of production throughout PostcardMania.  We’re looking for someone with the ability to interact effectively and harmoniously with other people, a willingness to learn continuously, an aptitude for finding and proposing solutions and the ability to follow instructions impeccably.

The ideal candidate will focus on positive unique solutions, handle all issues in a timely manner, makes each person feel smart and invites them to ask questions and seek technical assistance.

SPECIFIC DUTIES INCLUDE

  • Coordinate with IT staff to facilitate resolving all help desk technical support issues. While documenting problems and resolutions using internal ticket tracking solution.
  • Answer calls and e-mails to support user’s requests.
  • Research and resolve hardware/software problems while utilizing other IT staff and outside vendors as needed.
  • On-going workstation setups which involves various O/S installs and setting up user profiles according to company standards.
  • Applicant must be able to lift up to 50 lbs. for frequent moves of workstations and/or Printers.
  • Experience in supporting mobile devices IPhone/Android for use with e-mail and mobile communications via our internal email server.
  • Occasional after-hours and weekend work.

WORK HOURS

  • This a full-time office position
  • Monday – Friday from 9-6pm with an hour for lunch

COMPENSATION

  • Pay will be negotiated and based on experience

OTHER BENEFITS & PERKS

  • Medical, dental and vision
  • 401K
  • Short and Long Term Disability
  • Paid Vacation time that increases with longevity
  • 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
  • Amazinggg company culture that provides a relaxed yet super productive and challenging work environment

REQUIREMENTS

  • Friendly with a willingness to help and empower coworkers to expand their own technical ability
  • Focused on providing prompt and excellent service by fully resolving requests.
  • Able to seek out and develop unique solutions for various technical issues.
  • Qualified applicants must be highly motivated and detail-oriented.
  • Candidates must possess excellent analytical and creative problem solving abilities
  • Strong written and interpersonal communication skills
  • Good project management and multi-tasking skills
  • Team oriented
  • On-call availability as required and off-hours or weekend hours required for project implementation or testing. For consideration, please submit your salary history with the resume.
  • Previous Help Desk experience required.

Apply NOW for immediate consideration!

Applying for: Experienced Help Desk Technician

About Our Company

For the last 7 years we have been voted as one of Tampa Bay's Top 100 Workplaces. We are a marketing company that services small to medium sized businesses. Everything we offer is turn-key but also customized at the same time. Our services include postcard and/or letter direct mail campaigns from idea to mailbox. We help businesses all over the country to expand through the use of a combination of marketing techniques including website development, email marketing, google marketing and more. It is our mission to empower entrepreneurs with the affordable, turn-key marketing tools they need to have the business they always dreamed of - one that is prospering and growing.

Drug Free Workplace

This company is a Florida Drug Free Workplace. The company requires all employees to complete a pre-employment 12 panel drug screen; employment status will be dependent on ability to pass this screening.

Open House

You can use the opportunity to tour our facility and get an idea of what it is like to work for PostcardMania before applying by registering for our Open House on June 26th 2019, 12-1:30PM.

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