Small Business Owner's Growth Summit: Live Virtual Event

Customer Service Specialist

Location: Clearwater, Florida

Job Details

Posted on September 15, 2020

POSTCARDMANIA – CLEARWATER, FL 
Looking for a Customer Service Specialist

YOUR MISISON
To give clear and actionable responses to customer inquiries so that their problems are solved the first time.  Ultimately, we strive for top-notch customer service.

SPECIFIC DUTIES INCLUDE

  • Ability to navigate a few computer systems and e-mail system once trained
  • Ability and willingness to solve customer problems
  • Pleasantly communicating with customers via live chat, email and occasionally, the phone
  • Writing up FAQs, video scripts, canned responses and procedures as the customer interface changes
  • Willingness to provide coverage for the storefront administrator position which requires full training in product configuration
  •  And other duties as assigned

WORK HOURS
• Full-time in-office position
• Monday – Friday from 9-6pm with an hour lunch

COMPENSATION
• Pay is $13.00/hr to start
• $14.00/hr after completing the 90 day requirements and a favorable review
• $15.00 with favorable review after 6 months to a year

OTHER BENEFITS & PERKS
• Medical, dental and vision
• 401K
• Short and Long Term Disability
• Paid Vacation time that increases with longevity
• 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
• Amazinggg company culture that provides a relaxed yet super productive and challenging work environment

APPLY NOW for immediate consideration!

REQUIRED QUALIFICATIONS
• Basic computer skills.
• Ability to type with speed and accuracy (at least 40 wpm).
• Basic Knowledge of Microsoft Programs such as Outlook, Excel, etc.
• Ability to adapt to new software as there is an internal database program that you will use consistently throughout the day.
• Detail oriented!
• Positive outlook that can be felt by our customers and our co-workers.
• Reliable and responsible, the customer and the company count on this.
• Strong organizational skills are a must!
• Ability to coordinate data coming from various sources
• Ability to multi-task and correctly prioritize without stressing out!
• Must be able to keep composure if there’s a tight deadline or pressure.
• Excellent team player and willing to help others as needed.

Apply NOW for immediate consideration!

Applying for: Customer Service Specialist

About Our Company

The Culture

For the last 8 years we have been voted as one of Tampa Bay's Top 100 Workplaces. We have the mindset of a startup, with the backbones of a profitable, 21-year old, $50-million-per-year business that was organically grown with no investment capital. We provide brilliant individuals with a fun and rewarding place to work where they truly consider their co-workers friends. The atmosphere at PostcardMania is casual: we’re in jeans instead of stuffy suits, you’ll likely find a few puppies running around, and you’ll spend your breaks playing ping-pong and basketball or ordering coffee or lunch from our in-house cafe.

What We Sell and Who We Service

PostcardMania helps small businesses grow through effective and affordable marketing campaigns. While the roots of our business began as just direct mail postcard marketing, our campaigns are now exponentially enhanced with our strong catalog of online marketing services, making us truly the best one-stop shop for a small business owners' marketing needs. It is our mission to empower entrepreneurs with the affordable, turn-key marketing tools they need to have the business they always dreamed of - one that is prospering and growing.

Drug & Nicotine Free Workplace

This company is a Florida Drug Free Workplace and nicotine-free workplace. The company requires all employees to complete a pre-employment 6 panel drug screen and nicotine screen; employment status will be dependent on ability to pass this screening on a pass/fail basis.

Open House

We have decided to indefinitely postpone our HR open house due to social distancing and safety rules from the coronavirus.

Image of chat operator
Chat with Jody
◀︎
Image of chat operator
1
Do NOT follow this link or you will be banned from the site!