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Campaign Reactivation Representative

Location: Clearwater, Florida

Job Details

Posted on February 5, 2020

POSTCARDMANIA – CLEARWATER, FL 

Campaign Reactivation Representative

YOUR MISSION
The purpose is to help keep our delivery going on any stalled jobs, and help the customer’s campaign succeed.  You will be responsible for handling any orders that are stalled for whatever reason.  You are there to help the customer solve any problems on the order and/or give them solutions that will help them to decide what to do with their mailings.

SPECIFIC DUTIES INCLUDE

  • Having the ability to work under pressure to meet specific time constraints.
  • Customer Service via phone/email to get stalled orders moving.
  • You will frequently stay in contact with the customers that are stalled and helping them get moving again
  • Some data entry/ MS word, excel
  • Admin assistance from time to time to help expedite any delivery needed
  • Excellent customer service experience in a fast paced environment, ability to efficiently multi-task is a must.
    Must have the ability to handle difficult customers/situations with customers to a good end result.
  • Having the ability to multi-task on a fast flow pace with a high level of attention to detail.
  • Almost perfect duplication.
  • The ability to handle customers originating they are not happy with their results/something in their campaign or some other reason that their job is stalled.
  • Persistence needed with customers who cannot make up their mind to help the customer to decide.
  • Quickness in navigating and learning new programs is a must as you will work out of our internal database as well as email program.

WORK HOURS
• Full-time in-office position
• Monday – Friday from 9-6pm with an hour lunch

COMPENSATION
• Pay is $13.00/hr to start

OTHER BENEFITS & PERKS

  • Medical, dental and vision
  • 401K
  • Short- and Long-Term Disability
  • Paid Vacation time that increases with longevity
  • 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
  • Amazinggg company culture that provides a relaxed yet super productive and challenging work environment
  • Free yoga on-site twice a week
  • Free monthly visits to a local Chiropractor

REQUIRED QUALIFICATIONS
• Basic computer skills.

  • Works well with others
  • Has great attention to detail
  • Strong customer service & communication skills
  • Ability to duplicate written and verbal instructions
  • Ability to multi-task and work under specific time constraints as you will have several projects going on at once and at various stages of the process
  • Positive outlook and “can-do” attitude so the customer enjoys working with you and feels comfortable that you will ensure the job gets done correctly and on time.
  • Detail-orientated to catch any errors and ensure the job is accurate.
  • Friendly with the customer, but not a” chit-chatter”.
  • Reliable, the company and customer count on this.
  • Self-starter attitude.  Once you are trained we want you to run with it.  We don’t believe in hovering over your shoulder.  We count on you to get the job done.
  • Responsible, strong work-ethic and team player

WE HAVE A STRICT POLICY AT POSTCARDMANIA: NO NEGATIVE CHATTER AND NO OFFICE POLITICS

If you enjoy that sort of thing please don’t apply – we have a super happy environment we maintain!

DRUG FREE WORKPLACE
This company is a Florida Drug Free Workplace. The company requires all employees to complete a pre-employment 12 panel drug screen; employment status will be dependent on ability to pass this screening.

Apply NOW for immediate consideration!

Applying for: Campaign Reactivation Representative

About Our Company

The Culture

For the last 8 years we have been voted as one of Tampa Bay's Top 100 Workplaces. We have the mindset of a startup, with the backbones of a profitable, 21-year old, $50-million-per-year business that was organically grown with no investment capital. We provide brilliant individuals with a fun and rewarding place to work where they truly consider their co-workers friends. The atmosphere at PostcardMania is casual: we’re in jeans instead of stuffy suits, you’ll likely find a few puppies running around, and you’ll spend your breaks playing ping-pong and basketball or ordering coffee or lunch from our in-house cafe.

What We Sell and Who We Service

PostcardMania helps small businesses grow through effective and affordable marketing campaigns. While the roots of our business began as just direct mail postcard marketing, our campaigns are now exponentially enhanced with our strong catalog of online marketing services, making us truly the best one-stop shop for a small business owners' marketing needs. It is our mission to empower entrepreneurs with the affordable, turn-key marketing tools they need to have the business they always dreamed of - one that is prospering and growing.

Drug Free Workplace

This company is a Florida Drug Free Workplace. The company requires all employees to complete a pre-employment 12 panel drug screen; employment status will be dependent on ability to pass this screening.

Open House

You can use the opportunity to tour our facility and get an idea of what it is like to work for PostcardMania before applying by registering for our Open House on April 22nd 2020, 12-1:30PM.

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